FAQ

 

FAQ

WHAT COUNTRIES DO YOU GUYS SHIP TO?
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
If your country is not listed here please contact our customer service team at info@matta.surf and we will see what we can arrange.

 

HOW MUCH WILL SHIPPING COST?
Prices start at 25€ for packaging and shipping.
Shipping 2 boards is almost the same price as it is to ship 1 board.
We have boxes that can hold up to 4 surfboards. Please contact our customer service team at info@matta.surf for more details.

 

HOW LONG WILL I HAVE TO WAIT FOR MY NEW BOARD?
Currently our turnaround is about 3 weeks + for a standard PU board depending on the workload at the factory.
After you place the order you will receive the estimate delivery date.

 

WHAT INFORMATIONS DO YOU NEED TO ADVICE MY SURFBOARD?
Your age, weight, height and level of surfing are all important. Where you intend to use the board, and for what type of waves is also a factor. If you have a bit of history of the boards you have surfed with and liked or disliked the length, width, thickness, or liters  will come in handy.

 

CAN I VISIT YOUR SHOWROOM AND TALK ABOUT MY ORDER?
Yes, it is possible but it must be prearranged with the office to make sure there will be someone available. Normally most questions can be taken care of by mail or telephone.

 

CANCELLATIONS
You may cancel your order, but your deposit is non-refundable once production has started.

 

OTHER QUESTIONS
Please email our customer service team at info@matta.surf

 

 


 


 

INSTAGRAM
@nologosurf

 

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